Getting started

Shopping online with Out Of Africa Trading is easy! The fastest way to find the products you are looking for is to either 'Search' or 'Browse Our Aisles'.

To search for an item:

Enter a keyword, product or brand name of the item you want to find in the 'Product Search' box (e.g. Rusks, Biltong, Appeltiser, etc.) and a list of those items that we currently sell will be displayed.

To browse:

Click on the name of the aisle you want to shop in (e.g. Drinks, Groceries, etc.) from the list on the left hand side of the page. Next, a list of further sub-aisles (if applicable) will be displayed. Click on one of these sub-aisles, and all of the items that we currently sell will be displayed.

Adding items to your basket

Once you have chosen which item you'd like to buy, enter an amount in the 'Qty' box specifying the number of units of the product you would like to purchase and then simply click on the 'add' button.

What's in my basket?

By clicking on the 'View Shopping Cart' link at the top right-hand part of the screen or on the bottom of the screen, you will be directed to your shopping cart to see what items you have selected, together with quantities and price. You can review the detail on any product at any time by clicking on it. You can also change quantities or delete items using the boxes on the screen. After you have made a change, you must click on the 'Edit' button in the 'Qty' field to update your shopping cart.

How do I pay for the items?

Click on the 'Process Order' button on the shopping cart page at any time to go to the checkout.

Completing your order

Once at the checkout please enter your credit card details. You will be shown a summary of your delivery address and the total of the goods purchased. You can change your delivery address at this point if you wish. When you are happy with all the details click on the 'purchase' button to submit your order.

How do I know my order has been received?

You will receive confirmation of your order via e-mail.

Are there alternative methods of ordering?

By Mail, Fax or Phone: During the checkout process please select your preferred method of payment by 'Mail Fax Phone'. You will then be given instructions on how to proceed to complete your order.

By Callback: During the checkout process please select your preferred method of payment by 'Callback'. You will then be instructed to provide us with your name and phone number so that one of our sales representatives will be happy to contact you to review your order and arrange for payment.

How can I pay?

We currently only accept VISA. We also accept certified checks and postal orders. We do not charge your credit card until the day that your order is shipped. If mailing us a check or postal order, please note that we will only send out your order once payment has been received.

Is it safe to use my credit card?

You can be totally confident when you are shopping with Out Of Africa Trading that it is safe to use your credit card. Our site uses a Secure (SSL Encrypted) shopping cart and order form for customers to purchase products, which encrypts your credit card information to ensure your transactions with us are private and protected as they travel over the Internet.

Out Of Africa Trading uses Canada Post to ship your online orders. During the checkout process you decide which shipping option is the most convenient and best for you (e.g. Ground, Next Day, etc.).

Can I track my order?

We will send you an e-mail with your Canada Post tracking number once your order is shipped. You can then visit Canada Post online to track your order.

Delivery

Out Of Africa Trading will be happy to deliver your products only on Wednesday evenings to Greater Vancouver and the North Shore. Please call us to arrange delivery.

Pickup

If it is more convenient for you to pick up your order from us, we can arrange for your order to be picked up at Safari Pies - Beresford Burnaby, 102 - 5777 Beresford Street, Burnaby BC. Please call us at (604) 431-7405 to arrange for pickup.

Orders can only be canceled provided we have not yet processed your order. Orders are generally processed within 24 hours of receiving them. To cancel your order please call our customer care line at (604) 821-0806. If our customer service representative is away from the phone please leave a message stating the date and time of your online order including your name and contact details or send an email to outofafrica-win@shaw.ca.

For non-grocery products (such as household, health and beauty products) please keep all original packing materials and documentation in the event that your product has to be returned.

Please report all return claims by contacting our customer care line at (604) 821-0806 or send an email to outofafrica-win@shaw.ca within 24 hours of delivery.

Please contact us if you have any further questions, suggestions or inquiries.